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Frequently Asked Questions

About Ccoins

We are a person-to-person marketplace looking to simplify the user experience when trading cryptocurrencies and tokens. On our platform you can buy and sell crypto in your local currency quickly and safely, perform “flips” from crypto to crypto, receive and convert, convert and send, and request proof of life in your trades.

Yes, Ccoins is a trading platform that anyone in the world can participate in as long as they meet our KYC identity verification requirement.

In Ccoins you will be able to interact with cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and stable currencies such as Dai (DAI) and USDC (USDC). ) for the safeguarding of the value of our cryptocurrencies.

Yes, our platform is designed so that a person can buy or sell cryptocurrencies using their local currency and the around 200 payment methods allowed.

Ccoins does not integrate any local currency deposit option, however, you can buy crypto assets from other users in our person-to-person (P2P) market by bank transfer, among other payment methods.

Ccoins is an all-in-one multi-currency platform. We support 4 crypto assets, allowing you to make “flips” from one crypto to another. A unique service such as receiving and converting or sending and converting, creating predesigned messages for your trades, a system of serious offers, and also, you can follow the users who most trust you generate. We are known for our simplicity and intuitiveness and for keeping malicious agents out.

The commission for exchange in the P2P market is 1% and is charged to the owner of the offer once the operation is completed. Flips have a cost of 0.5% of the amount converted to another cryptocurrency. The Receive and auto-convert functions have a charge of 0.5% of the transaction amount. The Auto-Convert and Send feature costs 0.5% of the transaction amount.

The network commissions are the confirmation costs for each transaction carried out in any blockchain network, regardless of the responsible cryptocurrency aimed at the miners of that blockchain.

A life test is a specialized functionality of ccoins for the most demanding and cautious users, it consists of a brief test that is requested by one or both participants of an exchange, to demonstrate that said participant exists and is not someone impersonating an identity in Ccoins, this functionality has a cost of € 1 for each request for proof of life.

You can be safe by linking a Second Factor Authentication (2FA) to your account, which adds a layer of security to access it through the use of an application, as well as activating the requirement for confirmation of withdrawals via email.

In Ccoins, you have a guarantee deposit (escrow). This system has the purpose of making the exchange process much safer for both parties, safeguarding the coins to guarantee that the buyer cannot claim them if he has not paid and that the seller cannot refuse to deliver them to the buyer once he has received the payment.

 

We recommend you read:

  • How does the escrow of ccoins work?
  • What are trade disputes?

Yes. In Ccoins, the user needs to complete an identity verification process. This requirement is intended to keep our platform free of scammers and to ensure a more secure community.

Yes. When a user deposits their cryptocurrencies on our platform, Ccoins verifies its origin. This way we guarantee that none of the cryptocurrencies purchased within our P2P market come from illicit activities and we protect you from inconveniences when sending them to other platforms such as exchanges.

Your data is deleted 30 days after the cancellation of the account, while the data shared with other users (data from exchanges made with other users) will remain to keep the information complete.

Ccoins usernames cannot be changed due to security measures.

Your data is protected through encryption and is used only for the verification of your identity. The only information visible on your profile is your pseudonym, the comments of your exchanges, and your user score.

By default, the second authentication factor is enabled for every new user in Ccoins, if the user loses access to their 2FA and requests the disablement to access their account, they can enable it again within the account settings in the security section.

Yes. You can import your user statistics from Localbitcoins and Paxful, where we guarantee periodic monitoring to keep the points of your Ccoins profile updated.

Depositing crypto assets in Ccoins is very easy. You just have to access the “wallet” section of your user account and select the currency you want to receive. Click on “deposit” and send the funds to the deposit address or scannable code (QR) that it shows you.

Find the offer in our market that best aligns with your needs and start a commercial exchange. If you are a frequent crypto buyer and seller, you can also create your offers by setting the price and payment methods that suit you best.

Receive and convert is another specialized feature of Ccoins, where a user can receive cryptocurrencies from another user, and once deposited they are converted to another crypto asset. If you want a specific cryptocurrency you can receive it even if the other person is not sending that crypto asset, Ccoins is in charge of converting it for you.

Send and Convert is another specialized feature of Ccoins, where a user can send cryptocurrencies to another user and at the same time convert them to the crypto asset that the user receiver needs. That is, you can send Bitcoins with Tether since Ccoins facilitates the conversion.

As a user you can create predesigned messages that you can select and send in your exchanges, you will no longer waste time writing long greeting messages or explaining the guidelines for the exchange, Ccoins make your life easier.

At Ccoins we want our platform to provide security and trust to our users, that is why we choose to give the maximum benefits when registering on our platform, when a user registers they must complete all the verifications to be able to acquire these benefits that differentiate Ccoins from other P2P platforms.

At Ccoins we know how difficult it is to find a good user who is attentive in their exchanges, who sells or buys at a good price, and who also has an impeccable reputation, that is why we implement a follow button, where y

In Ccoins, we seek to generate trust among our users. If a user takes an offer, he receives timely attention from the creator of the offer. We create several alert options that notify the user that his exchange has been accepted, or if a publication is not attended within the following 6 minutes, it finds a warning from Ccoins. After accumulating 3 notices, the offer of this user will be penalized by deactivating it from the market.

In Ccoins, you will have the option of being able to review your transaction history where you can see the data of the users with whom you have interacted, allowing you to identify high-value users and with favorable exchanges.

No, in Ccoins, we allow funding in USD through the conversion of your cryptocurrencies, to withdraw the money in USD it must first be converted to any cryptocurrency within Ccoins, the conversion to USD is a means of protection for more cautious users than need to protect their funds from any price drop.

Once an exchange is initiated, our systems automatically reserve the amount traded (cryptocurrencies) in a guaranteed deposit (escrow) so that the buyer and the seller can interact more safely. Thus, both parties can follow the steps necessary to carry out the exchange without exposing themselves to the risk they would run when trading without protection.

To ensure that you are the only one who can access your Ccoins account, even if someone guesses your password, we request the use of two-factor authentication or Ccoins 2FA. We recommend the Authy app, but it is also possible to use other apps compatible with 2FA.

 

Install two-factor authentication app on Android devices.

 

  • On mobile with an Android operating system, go to the Google Play Store.
  • Once there, look for “Authy,” or the app of your preference.
  • Select [Install] and wait for it to download and install on the device.
  • Once installed, proceed to carry out the linking process with Ccoins.



To ensure that you are the only one who can access your Ccoins account, even if someone guesses your password, we request the use of two-factor authentication or Ccoins 2FA. We recommend the Authy app, but it is also possible to use other apps compatible with 2FA.

 

Install two-factor authentication app on iOS devices

 

  • On the iPhone, iPad, or iWatch, go to the App Store.
  • Once there, look for “Authy,” or the app of your preference.
  • Select [Obtain] and wait for it to download and install on the device.
  • Once installed, proceed to carry out the linking process with Ccoins.



A wallet is an application that allows users to receive and send cryptocurrencies. All Ccoins users have a virtual wallet for each cryptocurrency integrated into the platform. These wallets are essentially virtual accounts that allow you to make deposits, withdrawals, and internal transfers.

 

Each of these wallets only supports movements of the specific cryptocurrency to which they belong; therefore, the user must be careful not to deposit assets into the wrong cryptocurrency address.

Exchange limits are the maximum and minimum amount that an offer allows to trade. These are specified in their respective overviews, which also contain information about the terms of the advertiser for processing the exchange.

 

In case the amount you try to trade is higher or lower than the limits set by the owner of the ad, the Ccoins platform will inform you.

In Ccoins, you can create a purchase or sale offer and accept different cryptocurrencies. You will no longer have to waste time creating an offer for each cryptocurrency that you want to receive or exchange. You can configure any offer for multiple cryptocurrency assets.

It does not matter if you have only one type of cryptocurrency in your wallet. In Ccoins, you can create sale offers for any cryptocurrency supported by Ccoins, and we will take care of the conversion at the time of the exchange.

At Ccoins, we know how important it is for our users to find the most used payment methods in their region. Therefore, we designed our platform to focus on the main payment methods of the country in which you want to trade.

Our team designed the payment method system to show a catalog of payment options to the user, with the most used payment services in the selected country when making the offer. The user may also request the inclusion of their favorite payment method if it is not listed.

About the Account

To start using Ccoins, you must create an account on our platform (Link Ccoins). Once there, you need to complete the registration process. We recommend that you have your ID as well as your mobile phone handy to carry out the verifications. 

 

  1. Enter (Ccoins registration link) and fill out the requested information. Remember, the email you register for must be for personal use. We suggest having a minimum of 8 characters for your password. Plus, use your personal information such as your date of birth or the number of your Identification Document.
  2. Once you enter the information, you must accept our privacy policy and our terms and conditions; then, you must select [Create your account].
  3. A list of requirements will appear that we must verify to enter our Ccoins account.
  4. To verify your Email, you must go to the [Email] tab and select [Verify]. Then, go to your email inbox and look for the email verification link. In the email, select [Verify my email]. This link will open a tab, where you can continue with the other verifications. 
  5. Now, verify the phone number. You must go to the [Phone number] tab and select [Verify]. A panel will open, and you must choose the country where you live and enter your phone number. Choose how you would like to receive the verification code: as a text message or a call, select [Send code]. Once you get the code, you must enter it and select [Confirm code]. Now, you can continue with the next verification process.
  6. Identity verification: You must have your ID or any documentation that certifies who you are, such as a passport. Go to the [My identity] tab and select [Verify]. Enter your name and surname, your country of residence, and your date of birth, then select [Continue].
  7. Three documentation options will show up that you can use to carry out the identification process (passport, driver’s license, ID). By choosing one of them, you will be able to continue with the process on your computer or through your mobile phone using a secure link. Select [Continue on the phone] and then select [Get secure link]. It will generate a QR code that you can scan to continue the process more comfortably on your smartphone.
  8. The secure link will take you to the identity verification and biometric security process on the Mati platform. Follow each of the steps when prompted by the application and without closing the Ccoins pages in your browser.
  9. Once you have sent the photograph of the selected documentation and one of your profiles within the application, you can continue with the process on your computer, where a message with the security configuration awaits you. At this time, your identity information is being analyzed; later, you will receive an email notification concerning the status of the analysis.
  10. Now, we will configure two-factor authentication, which is an extra security system for your account. You must click on [Continue] in the message that appeared at the end of step number 9 to configure your second authentication factor. You must use a specialized and safe application for this process. If you already have a 2FA application, just skip this step and select [Ok, I already have the 2FA application on my cell phone]. If you don’t have a 2FA app yet, in this step, we will explain how to obtain it.
  11. Once the 2FA application is obtained, the system will generate a QR code that you can scan with your 2FA application. Once the code has been scanned, your Ccoins account and your 2FA application are linked, and your application will start generating codes indicating that the link is Complete. Our system will ask you for your application’s code to finish the process. Enter the code and select [Verify and continue].
  12. Once your 2FA application is linked and verified, the system will generate a series of 10 codes that you must save safely, as any of these codes allow you to regain access to your account if you lose or replace your cell phone. Once the codes are saved, select [Ok, I already saved my recovery codes].
  13. A message will appear indicating that your account is now more secure. Select [Continue] to proceed to create your username.
  14. Remember that your username does not have to be your real name, but you can enter it if you wish. Just keep in mind that this username cannot be changed later. Select [Save], and you’re done! You now have a Ccoins account where you can create your offers or accept an offer that interests you.



No, once a user registers, for security reasons, their username or pseudonym cannot be changed.

In addition to helping us operate with greater peace of mind, as it allows us to comply with the regulations of a custody-based platform, the “know your customer” (KYC) identity verification process makes it easier for us to improve the security of our market, given that it allows you to filter out malicious agents. For this reason, at Ccoins, we encourage and recommend that our users complete this process.

The verification process in Ccoins is carried out in conjunction with the MATI platform, which facilitates biometric analysis and document verification, in addition to streamlining processes in a secure way for the benefit of the user.  

If you have a Ccoins account but do not remember your password, find the link, “Forget your password?”  Below is the login form.

 

In this section, you will find a form in which you must write the email address of your account to enable us to send you the instructions to restore it.

If, for any reason, you lose access to the email you linked in the Ccoins registry, you can make a support request so that we can help you change the access credentials. Send an email explaining your case to our Support team at support@ccoins.io  We will request various personal information to be able to confirm that the person requesting the change of email is the true owner of the account. 

Outlook

  1. Login to your Outlook email and go to [Settings] – [View all Outlook settings].
  2. Click [Email] – [Spam]. You will see [Safe senders and domains].
  3. Click [Add] to add the official Ccoins email to the list (support@ccoins.io). This ensures that Outlook does not move emails from Ccoins to the spam folder. Click [Save] to save the settings.



Gmail

  1. Login to your Gmail account and go to [Settings] – [View all settings].
  2. Go to the [Filters and blocked addresses] tab. Click [Create a new filter].
  3. Copy and paste the official Ccoins email addresses into the [From] field, for example, (support@ccoins.io)
  4. Click [Create filter].
  5. Check the box next to [Never spam] and click [Create filter].

To change the phone number that you linked when registering for Ccoins, just login to your Ccoins account.

  1. Go to [Settings] of the account and select [Verification].
  2. Go to [Phone number] and select [Change].
  3. A tab will open where you can select the country of the telephone code. Enter the new telephone number and enter the code of our 2FA.
  4. Select [Change phone number].

Any user who wishes to end their stay with Ccoins can do so by canceling their account on our platform. Just login to your Ccoins account and:

 

  1. Go to [Settings] account and select [Security].
  2. Go to [Close account] and select [Close my account].

 

When a user decides to close their account with Ccoins, a process of deletion of the user’s data is carried out. Data the user entered at the time of registration are deleted from our database. This data deletion will occur 30 days after requesting the closure of the account, but some specific data referring to the user’s transactional information cannot be eliminated, for example, exchange data with other users and records of internal financial movements on the platform.

This information has been assimilated with that of other users with whom you have made exchanges or is required by Ccoins for internal audits.

To disable the 2FA (second authentication factor) that you linked when registering in Ccoins, just login to your Ccoins account.

 

  1. Go to [Settings] of the account and select [Security].
  2. Go to [Authentication application] and select [Configure].
  3. A tab will open where you can choose to disable 2FA, and it will ask for the code of the second authentication factor linked at the time of registration.
  4. Select [Accept].

If, for some reason, you lose access to the application of the second authentication factor that you linked in the Ccoins registry, you can make a support request so that we can help you disable access with 2FA. Send an email explaining your case to our Support team at support@ccoins.io We will request various personal information to be able to confirm that the person requesting the unlinking of the 2FA is the true owner of the account. 

To activate notifications by Telegram for your P2P events, just login to your Ccoins account.

 

  1. Go to [Settings] of the account and select [P2P Preferences].
  2. Select [P2P Notifications] and select [Activate Telegram].
  3. A tab will open to link the Telegram user.
  4. Select [Activate].

To create your predesigned messages, just login to your Ccoins account.

 

  1. Go to [Settings] of the account and select [P2P Preferences].
  2. Go to [Saved answer].
  3. Select [+ New Answer], and a text editing panel will appear.
  4. Create the title of the message and the body of the message.
  5. Once the message is created, select [Save].

When a user goes to Ccoins and sees the publications of another user, it is common for them to be interested in the user’s information and reputation within Ccoins. Therefore, before initiating an exchange, buyers and sellers almost always view the profile of the user with whom they are going to exchange; in Ccoins, we wanted to create a profile design that provides other users with relevant information for their exchanges but without damaging the privacy of the user in question. Therefore, the information that you can view within the profile of each user is:

 

  1. Username (does not have to be the real name)
  2. User image (does not have to be the real photo)
  3. Number of exchanges
  4. Summary of active offers
  5. The date you joined Ccoins
  6. Verifications that the user has made: mail, telephone, identification, residence address, proof of life
  7. Number of followers
  8. Number of blocks by other users

If you try to access your account and the account has been temporarily blocked, a message appears. This is due to incorrect use of the access credentials, and for security reasons, Ccoins blocks access to accounts when a user has erred more than three times in the access data to the account. To regain access, Ccoins will send an email with the account unlocking process, and you must follow the steps indicated in the email to be able to unlock your account. If you cannot validate some of the steps, you must send an email explaining your case to support@ccoins.io, and our Support team will request information with which they can help you in your case.

In Ccoins, we know how annoying it is to deal with users who do not respect the exchange schedule, who try, in some way, to detract from the security of the exchanges, or who are simply not responsible in their publications. Therefore, we implemented a user blocking button to omit the blocked user’s information. That is, if you block a user, you will not be able to see that user’s profile or offers, nor will that user be able to see your future offers.

In Ccoins, we know how difficult it is to find a good user who is attentive in their exchanges, who sells or buys at a good price, and who also has an impeccable reputation. Therefore, we implemented a follow button, whereby you can follow users you trust the most and who prioritize your exchange posts.

Section 'Deposits, withdrawals, and flips'

Within Ccoins, you can deposit and send crypto to other wallets; we have several handy tools for our users. For one, Ccoins accepts multiple cryptocurrencies: (Bitcoin, Litecoin, Ethereum, DAI, USDC, USD) and can make conversions between them.

To make deposits (Standard), login to your Ccoins account.

 

  1. Go to [Receive] located on the left side of your account.
  2. Select [Standard], which is the option for receiving the cryptocurrency sent to you without converting it to another cryptocurrency.
  3. Select the cryptocurrency that they are going to send you.
  4. A wallet address of this cryptocurrency or the QR code with the information will be generated.
  5. You must share the wallet address or the QR code with the person sending you the cryptocurrencies to receive them; when they complete the transaction, a notification will be generated via email or mobile phone.

To make deposits (Auto Flip), login to your Ccoins account.

 

  1. Go to [Receive] located on the left side of your account.
  2. Select [Auto Flip], which is the option for receiving your preferred cryptocurrency, rather than the one they are sending.
  3. Select the cryptocurrency that they are going to send you.
  4. A wallet address of this cryptocurrency or the QR code with the information will be generated.
  5. You must share the wallet address or the QR code with the person sending you the cryptocurrencies to receive them; when they are deposited, a notification will be generated via email or mobile phone.
  6. Select the cryptocurrency you want to receive; Ccoins takes care of auto converting the cryptocurrencies sent to you so that you receive the cryptocurrency you want.

To make withdrawals (Standard), login to your Ccoins account.

 

  1. Go to [Send] located on the left side of your account.
  2. Select [Standard], which is the option for sending cryptocurrency, and the funds for that transfer will come out of the available cryptocurrency.
  3. Select the cryptocurrency you want to send.
  4. Enter the wallet address that you want to send it. Remember that the wallet address must be an address that matches the cryptocurrency you selected earlier.
  5. Select [Send].
  6. When sending, the system will ask for a confirmation code that is sent to your email and a code that is generated by your 2FA application. Enter the codes and select [Confirm].
  7. Once the security codes have been confirmed, the cryptocurrencies will be sent, and a summary of the transaction will be generated to allow you to verify the shipping information.

To make Withdrawals (Auto Flip), login to your Ccoins account.

 

  1. Go to [Send] located on the left side of your account.
  2. Select [Auto Flip], which is the option for sending cryptocurrency, and the funds for that transfer will come out of another cryptocurrency you will select later.
  3. Select the cryptocurrency you want to send.
  4. Enter the wallet address that  you want to send it. Remember that the wallet address must be an address that matches the cryptocurrency you selected earlier.
  5. Select the cryptocurrency for the funds. Ccoins takes care of auto converting the cryptocurrency you have and converting it into the one you want to send.
  6. Select [Send].
  7. When sending, the system will ask for a confirmation code that is sent to your email and a code that is generated by your 2FA application. Enter the codes and select [Confirm].
  8. Once the security codes have been confirmed, the cryptocurrencies will be sent, and a summary of the transaction will be generated to allow you to verify the shipping information.

 

In Ccoins, there is a minimum withdrawal amount, meaning that if you make a withdrawal request and the amount to withdraw is too small, you will not be able to make the withdrawal. This minimum amount is generally fixed but can vary according to external factors such as network congestion, which raises the network commission and therefore makes the minimum withdrawal amount fluctuate.

 

There are no fees for deposit commissions because withdrawals have a commission that depends on the cryptocurrency to withdraw, plus the network commission, but if an internal transfer is made between users, there is no related commission.

 

The minimum withdrawal amounts and withdrawal fees according to cryptocurrency are:



Cryptocurrency or Currency

Red

Minimum Withdrawal

Deposit fee

Commission for withdrawal

Bitcoin

Bitcoin 

0.001

Free

0.0005

Ethereum

Ethereum (ERC20)

0.01

Free

0.0035

Litecoin

Litecoin

0.002

Free

0.001

DAI

Ethereum (ERC20)

30

Free

15

USDC

Ethereum (ERC20)

50

Free

25

USD

Internal Ccoins

Does not apply

Does not apply

Does not apply



Network commissions are the confirmation costs for each transaction in any blockchain network, irrespective of the cryptocurrency or blockchain miners involved. This commission is not fixed because it is determined by the congestion of the blockchain network.

When a cryptocurrency exit transaction is conducted, it is essential to know all the transaction information; therefore, at Ccoins, we chose to create an intuitive transaction display system.

 

To see your transaction information:

 

  1. Go to [Wallet] located on the left side of your account.
  2. There, you will see the cryptocurrencies handled in Ccoins. Select the cryptocurrency with which you made the transaction.
  3. When selecting the cryptocurrency, you will see a list of the transactions you have made with that cryptocurrency organized by date. If you have not made a transaction with this cryptocurrency, no information will appear.
  4. Select the transaction for which you want the hash code, which will be found within the summary of the transaction. Remember that the hash code is generated when sending and not when receiving.

 

If you want to know the hash code of a transaction you have received, you must request it from the person who sent it.

For the conversion processes in a flip, Ccoins charges a commission of 0.5% of the amount converted to another cryptocurrency, and it will be deducted from the available cryptocurrency that is being converted.



For the Auto Flipt and Send processes, Ccoins charges a commission of 0.5% of the amount converted to another cryptocurrency, and it will be deducted from the available cryptocurrency that is being converted.

For the Receive and Auto Flipprocesses, Ccoins charges a commission of 0.5% of the amount converted to another cryptocurrency, and it will be deducted from the available cryptocurrency that is being received.



There are no fees for internal transfers between Ccoins users.

If a user has funds in any cryptocurrency accepted by Ccoins, they can convert them to USD using our Flip tool only:

 

  1. You will have to go to [Flip] located on the left side of your account.
  2. There, you will have to select the cryptocurrency you want to convert to USD or another cryptocurrency.
  3. Then, select USD or the cryptocurrency you want to convert to.
  4. Click on [Flip].
  5. Ready! You can now verify the transfer of assets in your USD portfolio.



Here, Ccoins gets interesting. In P2P markets, one of the disadvantages of exchange is the possible lack of protection against the volatility of prices of cryptocurrencies that do not have assets stored on a P2P platform. The price of your cryptocurrency can suddenly plummet, and you can’t do anything about it. With Ccoins, you have the possibility of converting your assets into two stable currencies within Ccoins (DAI and USDC) or simply converting your funds to USD.

No, in Ccoins, we allow funding in USD through the conversion of your cryptocurrencies. To withdraw the money in USD, it must first be converted to any cryptocurrency within Ccoins. The conversion to USD is a means of protection for more cautious users who need to protect their funds from price drops.

The wallet addresses of a user in Ccoins, irrespective of the type of cryptocurrency, are fixed. This could change later, and when it happens, we will communicate the change to all our users.

About Exchange

To purchase cryptocurrencies in Ccoins, first register on the platform, then follow these steps.

 

  1. Once you have created your account, go to the Ccoins [Marketplace].
  2. Select the offer that interests you the most; we recommend reading the purchasing tips. 
  3. Once the offer is selected, the exchange panel will open on the right side. It is important to read the terms of the offer, as they present the exchange guidelines.
  4. If you are interested in the exchange, select [Ok, start exchange]
  5. The exchange will open, and the panel will show the chat with the user who is selling.
  6. In general, at this stage, the two users greet each other. You can use the [predesigned messages] in your profile. They also proceed to providing the information for the payment. Once this information is sent, you must proceed to making the payment; we recommend reading the purchasing tips.
  7. Remember that before making the payment you have an opportunity to cancel the transaction, but if you make the payment, you must continue until the cryptocurrencies are deposited.
  8. If you have already made the payment, you must select [I have deposited]. Sometimes, the seller requires an image of the payment receipt; if this is the case, you must send it through the chat.
  9. When you select “I have paid,” the seller must verify the payment. This usually takes a few minutes, depending on the type of payment method.
  10. Once the payment is verified, the seller must release the cryptocurrencies to be deposited in your wallet.
  11. If the time limit of the exchange expires, and the seller has not released the cryptocurrencies, you can start a dispute. The Ccoins resolution team will enter into a verification of the exchange information to mediate the dispute.

To create your purchase offer in Ccoins, first, you must be registered. Then, you must enter your account and:

 

  1. Go to the Ccoins [Marketplace] and select [Create offer].
  2. You will see the panel for creating offers. If you want to create a purchase offer, select [Buy] and then select [Standard].
  3. Select the cryptocurrency you are willing to buy and select [Continue].
  4. Select the country where you wish to present your offer. You can also choose your preferred payment method as well as the time limit for the duration of the transaction; once this is configured, select [Continue].
  5. Select the Price at which you are willing to buy as well as the type of price (Fixed or Floating). You must choose the minimum amount you want to buy and the maximum amount you can buy. Then, select [Continue].
  6. Write the terms of the exchange; once this is completed, select [Continue], and that’s it! Your first purchase offer is ready.
  7. You can view your offers in the [Exchanges] tab.



To create your sale offer in Ccoins, first, you must be registered. Then, you must enter your account and:

 

  1. Go to the Ccoins [Marketplace] and select [Create offer].
  2. You will see the panel for creating offers. If you want to create a sale offer, select [Sell] and then select [Standard].
  3. Select the cryptocurrency you want to sell and select [Continue].
  4. Select the country where you wish to present your offer. You can also choose your preferred payment method for receiving the payment as well as the time limit for the duration of the transaction; once this is configured, select [Continue].
  5. Select the Price at which you are willing to sell as well as the type of price (Fixed or Floating). You must choose the minimum amount that you would be willing to sell and the maximum amount that you can sell. Then, select [Continue].
  6. Write the terms of the exchange; once this is completed, select [Continue], and that’s it! Your first Sale offer is ready.
  7. You can view your offers in the [Exchanges] tab.

If you want to sell a cryptocurrency, and you do not have funds in that cryptocurrency, you can use the available balance of another cryptocurrency that you do have and convert it to make your sale. To create your sale offer in Ccoins, first, you must be registered. Then, you must enter your account and:

 

  1. Go to the Ccoins [Marketplace] and select [Create offer].
  2. You will see the panel for creating offers. If you want to create a sale offer, select [Sell] and then select [Auto Flip].
  3. First, select the cryptocurrency from which you wish to withdraw the funds and then the cryptocurrency you want to sell; Ccoins is responsible for converting your funds from one cryptocurrency to the cryptocurrency you want to sell. Click on [Continue].
  4. Select the country where you wish to present your offer. You can also choose your preferred payment method for receiving the payment as well as the time limit for the duration of the transaction; once this is configured, select [Continue].
  5. Select the Price at which you are willing to sell as well as the type of price (Fixed or Floating). You must choose the minimum amount that you would be willing to sell and the maximum amount that you can sell. Then, select [Continue].
  6. Now write the terms of the exchange, once this is finished select [Continue] and that’s it! Your first Sale offer is ready.
  7. You can view your offers in the [Exchanges] tab.

When a user enters our [Marketplace] section, they will see offers from different users. Depending on which types of offers are presented, some of the data in the offer card may not be familiar to inexperienced users. Therefore, below we summarize the information contained in an offer.

 

  1. Looking at an offer card from left to right, the first item is the user profile of the owner of the offer.
  2. You will also see the user’s pseudonym, which is not necessarily the real name of the user. 
  3. You will see a star symbol in all the tabs with a score next to it, representing the user’s reputation score, on a scale of 1 to 5. The higher the score, the better the reputation of the user.
  4. Sometimes, you will see offers with a handshake symbol followed by a number, indicating the number of exchanges you have made with this user in the past.
  5. Just below this, you will find the number of exchanges completed by that user to date.
  6. If you continue to advance, you will see symbols for the payment methods the owner of the offer is willing to use. It is very important when accepting an exchange to take this into account.
  7. Next, you will see the amount available for the exchange, that is, what the owner of the offer is willing to buy or sell. Remember that a user does not necessarily have to offer the full amount, which brings us to the next point.
  8. The minimum is the minimum amount that the user is willing to buy or sell.
  9. The maximum is the maximum amount that the user is willing to buy or sell.
  10. Toward the bottom of the tab, the sale or purchase rate is shown, which is the price that the owner of the offer is proposing for the sale or purchase of a complete cryptocurrency. This can sometimes confuse users, as they believe that this is what they have to pay but remember that this is the price for 1 complete cryptocurrency, regardless of what it is. In Ccoins, a user can buy, for example, 0.001 of any cryptocurrency.
  11. Below the rate, you will find the conversion of this rate to US dollars as well as the percentage above or below the market price. The market price is the global price of a cryptocurrency.

When users intend to purchase on any P2P platform, they must take precautions at the time of the exchange. At Ccoins, we do everything possible to keep scammers off our platform. Therefore, we explain measures to take if users experience irregularities in an exchange as well as warning signs of a possible scam.

 

  1. When choosing a purchase offer, it is important to check the profile of the user who owns the offer, the status of their reputation, the number of exchanges made, and the number of users who have blocked them.
  2. When you are new to a P2P platform, it is advisable to opt for offers from users with a high reputation and a large number of completed exchanges. It is better to trust someone with high activity on the platform at reasonable prices than someone with few exchanges who is selling at a price much lower than the market value. Scammers often use this form to take advantage of inexperienced buyers.
  3. If you enter into a purchase exchange, and the seller tells you that you can sell at a lower price, but you must go to another platform, it is better to cancel the exchange, as such a move could put the entire exchange at risk.
  4. If you enter into a purchase exchange, and the seller tells you that they can accept the purchase at a lower price, but you must pay with another payment method, it is better to cancel the exchange, as the process must be carried out within the guidelines in the form of the offer. If a dispute is opened for not releasing the cryptocurrencies, there is no validity in the payment vouchers for payment methods that are not within the offer.
  5. It is recommended to accept offers using payment methods you understand. Remember that it is easier to make exchanges with payment methods that you already know and trust than to accept offers with payment methods that you have never used.

When users intend to sell on any P2P platform, they must take precautions at the time of the exchange. At Ccoins, we do everything possible to keep scammers off our platform. Therefore, we explain measures to take if users experience irregularities in an exchange as well as warning signs of a possible scam.

 

  1. When choosing a sale offer, it is important to check the profile of the user who owns the offer, the status of their reputation, the number of exchanges made, and the number of users who have blocked them.

 

  1. When you are new to a P2P platform, it is advisable to opt for offers from users with a high reputation and a large number of completed exchanges. It is better to trust someone with high activity on the platform at reasonable prices than someone with few exchanges who is paying a price much higher than the market value. Scammers often use this form to take advantage of inexperienced sellers.

 

  1. When you open a sale offer, the first thing you should demand is that the payment is not made from a third-party account. The owner of the account from which the payment will be made must be the same Ccoins user who is participating in the exchange, as third-party payments can be used to carry out scams.
  2. If the buyer tries to take you to another platform to make the exchange, promising to raise the purchase price, it is better to cancel the exchange, as taking this action undermines the protection provided by our platform.

 

  1. It is not recommended to accept offers in which reversible payment methods are used, as this is very risky. Some payment methods can be reversed and the funds returned to the buyer, leaving them with both the money they paid and the cryptocurrency they “bought.”

Currently, the minimum amount to exchange in Ccoins is $25 for cryptocurrency purchases and $25 for sales.

If you have created offers and it is necessary, for any reason, to update the offer information, do not worry. Just login to your Ccoins account and:

 

  1. Go to [Exchanges] and select the offer you want to edit.
  2. Once the offer is selected, you can change any parameter within the offers manager.



Offer publications may occasionally be paused without the user having paused them. This is not a bug but simply our system of serious offers.

 

At Ccoins, we seek to generate trust among our users; that is, if a user takes an offer, they must receive timely attention from the creator of the offer. We have created several alert options that notify the user that their exchange has been accepted. If a publication is not attended to within the next six minutes, they will receive a notice from Ccoins. After accumulating three notifications, the user will be penalized by pausing their offer on the market.

Whenever you make an exchange through Ccoins, the traded cryptocurrency funds will be protected through our escrow system until their release. This will allow you to communicate with your counterpart and progress in the operation in a safe environment and will incentivize them to fulfill their obligations by giving both parties the option to open a dispute if necessary.

 

A dispute in this context is a process initiated by one of the parties, whereby Ccoins is asked to intervene as a trusted third party to help resolve a conflict by evaluating the available evidence.

 

Disputes are generally used as a defense against attempted fraud; therefore, opening a dispute is not necessary unless there is reasonable suspicion of malicious behavior during the operation.



When making an exchange, different situations arise in which inexperienced users may mark a dispute. Therefore, here, we point out some situations that merit the opening of a dispute.

 

  1. The exchange time limit has expired, and you have already marked it as paid, but they have not released the cryptocurrencies.
  2. The user is marked as [I have paid], but the payment is not reflected in your payment platform, and you inadvertently release the cryptocurrencies.

When a user opens a dispute process, it is important that the information provided to us is verifiable, comprehensible, and without alterations. Therefore, it is recommended that in each transaction carried out by a user, a record is kept. In a dispute, a detailed description of the situation must be given that describes how the process was carried out and how the other party failed. Remember that this information must be verifiable. You must also send the relevant material demonstrating that payment was made before clicking on the [Deposited] button. Once you have described the status of your dispute, you should send it and wait for the email from the dispute resolution team.

If you are in an exchange and the other party does not comply with the exchange agreement, in the exchange panel there is a [Dispute] button that will appear when the buyer has made the payment and marked it as [Paid]. We recommend reading the article: When should I open a dispute?

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