Welcome to CCOINS, a web platform (hereinafter referred to as “CCOINS” or “PLATFORM” or “SITE”) owned by the company CCOINS LAB SAS with NIT 901.090.970-2, which offers its services, described later in this document. CCOINS LAB S.A.S is committed to protecting USER information in accordance with the laws, legal provisions, and other regulations governing consumer protection – Law 1480 of 2011 and other regulations in accordance with public order.
You and all persons who use CCOINS, registered or not, will be referred to in this document as USER (S).
USER: The natural person who makes use of the services offered via the CCOINS PLATFORM.
MAKERS: The USERS who make an offer to buy or sell cryptocurrencies.
TAKERS: The USERS who accept the offer made by certain MAKERS.
PERSONAL DATA: This is all the information that identifies the USER.
FLIP: This is the service offered by CCOINS that allows its users to convert one cryptocurrency to another or convert their cryptocurrency to USD and vice versa.
○ General Data Protection Regulation GDPR: the regulation that governs the protection of data of citizens living in the European Union.
The general conditions are as follows:
If the USER does not accept any of the terms and conditions, he must not log in to, access, or use CCOINS in any way.
The USER who registers by email, accesses, or uses CCOINS acknowledges that the Conditions constitute a binding and enforceable legal contract with CCOINS.
CCOINS is a peer to peer (P2P) web PLATFORM that allows its registered users to exchange cryptocurrencies with each other, without involving banks, businesses, or intermediaries. Registered users of the platform can make announcements or offers to buy or sell cryptocurrency (in their capacity as MAKERS) to which other registered users (in their capacity as TAKERS) can respond. In this way, MAKERS and TAKERS connect and freely agree on how to exchange these cryptocurrencies and the payment methods they will use, being fully responsible for the legal use of these payment methods. During this process, the MAKER user’s cryptocurrencies are blocked until all the necessary conditions are met to complete the transaction. Once the TAKER user has fulfilled the conditions of the transaction and the payment has been confirmed as valid and received, the cryptoasset is unlocked and released.
CCOINS also allows its users to convert one cryptocurrency to another or to convert their cryptocurrency to USD and vice versa, using different types of cryptocurrencies and depending on the balance they have.
CCOINS does not act as a payment processor. All responsibility for sending and receiving payment and confirming the validity of transactions rests with MAKER and TAKER users. All exchanges on the platform are carried out between users. CCOINS NEITHER INTERVENES nor IS A PART of any transaction, nor does it provide financial or investment advisory services, or advisory or management services on registered user accounts.
Unlike currencies of the rest of the world, cryptocurrencies are not backed by physical assets, a central bank, or the assets or reserves of said authority, so their exchange value could be significantly reduced, and may even reach zero. Cryptocurrencies only have the backing of the technology they are based on and the mutual trust of the users who own them. Therefore, it is important that the USER understands that the exchange of cryptocurrencies involves risks that may not be described in this document, as well as that they do not have discharge power (power to extinguish obligations) such as that which the peso issued by the Bank of the Republic of Colombia has.
USER Declaration …
Therefore, USERS, when using the PLATFORM, declare that they assume the risks of high price volatility that cryptocurrencies may have and other risks not specified in this document that this asset class presents.
It should be noted that the price indicated in the offers to buy or sell, made by the MAKERS on the platform, may also vary depending on changing market conditions and, therefore, users when using this PLATFORM also freely and voluntarily assume these risks.
Each User is responsible for maintaining an adequate balance of cryptocurrencies and the information provided for any payment or withdrawal in cryptocurrencies on his account or from his CCOINS Account. In the event that the information is incorrect, the USER accepts and freely and voluntarily assumes the risk that this could mean the total loss of these cryptocurrencies sent or received.
CCOINS will not make any transaction when it suspects or has an indication that the USER’s activities are related to money laundering, terrorist financing, fraud, fraud, corruption, or any type of financial crime, or an activity that does not comply with the provisions of these terms and conditions, or in the event of a judicial or extrajudicial requirement by any competent authority.
The USER authorizes CCOINS to 1) use the processor, bandwidth, and storage material of his device to facilitate the operation of the PLATFORM; 2) dispose of the USER’s personal data in the terms established in this document in order to facilitate the operation of the PLATFORM and to verify the USER’s identity; and 3) send notifications to the USER’s email and cell phone.
The USER has the following obligations imposed by applicable laws and regulations:
CCOINS will adopt the necessary measures to protect the security or protection of USER data. In the event that modifications to the information recorded on the PLATFORM are detected, in the event of an irregularity, or simply as an identity protection measure, CCOINS may contact the USER by e-mail, to corroborate the modifications and attempt to avoid possible fraud.
Personal data provided voluntarily to the PLATFORM can only be processed by CCOINS in accordance with the CCOINS data processing policy, which you can consult on the PLATFORM.
The USER may revoke the authorization to use his personal data in accordance with the Habeas Data law or the regulations governing data protection matters and the GDPR. In this regard, CCOINS can be contacted via a customer service email: firstname.lastname@example.org.
In order to use the Services, the USER must create an account on our website.
During the registration process and as STEP 1, the USER must enter the following information: full name, e-mail, and a chosen username. The USER is not authorized to create more than one account on the platform, nor to act as an intermediary for any other person. Once the above data has been entered, the USER must click to accept the general conditions and privacy policies, which can be found on the PLATFORM.
To complete STEP 2, the USER will indicate the password with which he can enter his account in CCOINS. Once entered, he will continue the process of identity verification, to the internal verification process and once evaluated, the USER will be informed if the verification process was successful or, if there was a rejection by the PLATFORM, of the reasons for this decision and how he can restart his process of verification outlined above, to verify that the person claiming to register is who they claim to be.
To complete STEP 3, we will verify the residence of the USER, for which the USER must enter the following data: country of residence, address of residence, city, postal code, nationality, and some supporting information that proves his residence. This supporting information may include, for example, an invoice for his household services or a document indicating his address. In addition, the USER is invited to enter his mobile phone number, which will receive a message with a verification code which must be entered on the PLATFORM.
In this last step, the USER will activate the second authentication verification factor of his account. The PLATFORM will clearly indicate step by step how to proceed.
Once the three steps have been completed, the USER will be able to benefit from using CCOINS.
The USER can cancel or close his account at any time; to do so he will only have to make a request to CCOINS. However, he must not have active disputes and in case of having funds in his wallet, he must provide the address to which to send his cryptocurrencies. This process will be carried out within thirty (30) working days of the request.
The USER’s personal data will be deleted from our databases within thirty (30) working days of the request to do so; however, data that has been shared with other users will be retained.
The use of the PLATFORM is the sole responsibility of the user and at his own risk. CCOINS will not be liable for any damage or loss resulting from any event due to the use or inability to use the platform.
CCOINS does not act as a payment processor. All responsibility for sending and receiving payment and confirming the validity of transactions rests with MAKER and TAKER users. All exchanges on the platform are carried out between users. CCOINS NEITHER INTERVENES NOR IS PART of any transaction. USERS when using the PLATFORM declare that they assume the risks of the high price volatilities that cryptocurrencies may have, and other risks not specified in this document including but not limited to those pertaining to this class of assets.
These terms and conditions do not imply or create any partnership, joint venture, agency, advice, or trust, between the USER and CCOINS being one vis-à-vis the other totally independent.
The USER is responsible for any information he provides through the PLATFORM and that it is accurate and complete. CCOINS is not responsible for errors or omissions made by the USER in connection with any transaction initiated via the PLATFORM. Before carrying out any transaction, it is recommended that the USER examine the details before completing it.
CCOINS charges fees for the following services offered on the PLATFORM:
– CRYPTOCURRENCY SHIPPING: this can be internal if the address to which the USER wishes to send the cryptocurrency is part of the internal addresses or belongs to one of our users; or external, when it is sent to an address that does not meet the requirements to be considered an internal shipment.
-EXCHANGE OF CRYPTOCURRENCY.
Applicable rates, including any additional charges or taxes, if any, will be displayed before the USER uses any service. Prices are subject to change and CCOINS reserves the right to adjust its prices and prices at any time.
The USER accepts that the information will be updated in the event of any change or modification. Likewise, periodically, the PLATFORM will require a mandatory update. Updates allow CCOINS to have up-to-date information and to continue providing adequate service to its users, thus improving administrative processes.
The USER may not exercise, directly or through anyone, the following activities. The USER may not:
In the event of a breach of the provisions established in these General Conditions, CCOINS will delete the USER ACCOUNT and may initiate legal actions for contractual or extra-contractual civil liability.
As a condition of using the PLATFORM, the USER accepts and guarantees that the USER:
USERS are prohibited from participating in activities, posting content, and registering or using a username that has the following characteristics or which includes material which:
The USER understands and accepts that the publication of said material or the failure to comply with the above-mentioned restrictions on use may result in the immediate termination or suspension of his CCOINS account.
The PLATFORM and its Content are the property of CCOINS LAB S.A.S or its licensors. The USER of the PLATFORM acquires a limited, non-exclusive, non-transferable, and revocable license to use the CCOINS service, and a limited, non-exclusive, and revocable license to make personal, non-commercial use of the content (the “LICENSE”). This LICENSE will remain in effect until the USER or the CCOINS cancel it.
CCOINS may terminate or suspend access to the CCOINS service to the USER at any time due to improper or illegal use of the PLATFORM.
The validity of these CONDITIONS is for the time of use of the PLATFORM by the USER.
CCOINS may cancel the USER’s account, without notice if:
The brand, logo, commercial currency, and all other identifiers linked to CCOINS are the property of CCOINS LABS S.A.S with NIT 901.090.970 – 2 whether they are registered or not.
Other trademarks, service marks, trade names, and logos appearing on the PLATFORM are the property of their respective owners (“THIRD PARTY TRADEMARKS”). No right, license, or interest in the CCOINS brands or the THIRD-PARTY BRANDS are granted by the use of the PLATFORM.
The trademarks related to CCOINS and THIRD-PARTY BRANDS are governed by intellectual property rules and regulations and other legal provisions.
The PLATFORM may contain links to third-party websites (“THIRD-PARTY SITES”), which may be suggested by CCOINS. The USER acknowledges that CCOINS has no control over these THIRD-PARTY SITES and acknowledges and accepts that CCOINS is not responsible for their availability or the services, content, advertising, products, or any material available on them. The USER also acknowledges and accepts that CCOINS will not be liable, directly or indirectly, for any damage or loss caused by the use of any service, content, product, or other material available through the THIRD–PARTY SITES. THIRD-PARTY SITES are governed by their general conditions of use and their corresponding confidentiality policies and the USER must know and accept these policies before using them.
The availability and functionality of the PLATFORM depend on various factors, such as communication networks, software, hardware and service providers, and contractors. CCOINS does not guarantee that the PLATFORM will operate at all times without interruption, or that it will be safe from unauthorized access or error-free.
CCOINS will make every effort at all times to ensure that the availability and functioning of the PLATFORM are in optimal conditions and that the USER can access it without any inconvenience.
The USER undertakes to release from any liability and to indemnify CCOINS and CCOINS LAB SAS with NIT 901.090.970 – 2 and their partners, advisers, administrators, employees, and agents in respect of any claim, demand, loss, liability, and expense (including legal costs) arising from:
(i) violation or violation of any of these TERMS AND CONDITIONS;
(ii) the use by CCOINS of USER Content produced on the PLATFORM; and
(iii) infringement of the rights of any third party.
CCOINS may assign and transfer these TERMS, and may delegate any of its obligations in its sole discretion and without restriction. Notwithstanding the foregoing, its successors and authorized assignees must continue to comply with their obligations described in these TERMS.
If the USER has any questions or comments on the TERMS AND CONDITIONS, he can send an e-mail to the following address: email@example.com. CCOINS will respond as soon as possible and in any case within the established legal deadlines.
✔ Specify the type of request: “How can I …”, “Error found” or “Feature request” or “Other”.
CCOINS will respond as soon as possible and in any case within the established legal deadlines.
Address: CR 42 3 SUR 81 AT 1 P 15 ED Milla de Oro, 050022, Medellín, Antioquia, Colombia
Last updated: 2021-10-22.