To start using Ccoins, you must create an account on our platform (Link Ccoins). Once there, you need to complete the registration process. We recommend that you have your ID as well as your mobile phone handy to carry out the verifications. 

1. Enter (Ccoins registration link) and fill out the requested information. Remember, the email you register for must be for personal use. We suggest having a minimum of 8 characters for your password. Plus, use your personal information such as your date of birth or the number of your Identification Document.
2. Once you enter the information, you must accept our privacy policy and our terms and conditions; then, you must select [Create your account].
3. A list of requirements will appear that we must verify to enter our Ccoins account.
4. To verify your Email, you must go to the [Email] tab and select [Verify]. Then, go to your email inbox and look for the email verification link. In the email, select [Verify my email]. This link will open a tab, where you can continue with the other verifications. 
5. Now, verify the phone number. You must go to the [Phone number] tab and select [Verify]. A panel will open, and you must choose the country where you live and enter your phone number. Choose how you would like to receive the verification code: as a text message or a call, select [Send code]. Once you get the code, you must enter it and select [Confirm code]. Now, you can continue with the next verification process.
6. Identity verification: You must have your ID or any documentation that certifies who you are, such as a passport. Go to the [My identity] tab and select [Verify]. Enter your name and surname, your country of residence, and your date of birth, then select [Continue].
7. Three documentation options will show up that you can use to carry out the identification process (passport, driver’s license, ID). By choosing one of them, you will be able to continue with the process on your computer or through your mobile phone using a secure link. Select [Continue on the phone] and then select [Get secure link]. It will generate a QR code that you can scan to continue the process more comfortably on your smartphone.
8. The secure link will take you to the identity verification and biometric security process on the Mati platform. Follow each of the steps when prompted by the application and without closing the Ccoins pages in your browser.
9. Once you have sent the photograph of the selected documentation and one of your profiles within the application, you can continue with the process on your computer, where a message with the security configuration awaits you. At this time, your identity information is being analyzed; later, you will receive an email notification concerning the status of the analysis.
10. Now, we will configure two-factor authentication, which is an extra security system for your account. You must click on [Continue] in the message that appeared at the end of step number 9 to configure your second authentication factor. You must use a specialized and safe application for this process. If you already have a 2FA application, just skip this step and select [Ok, I already have the 2FA application on my cell phone]. If you don’t have a 2FA app yet, in this step, we will explain how to obtain it.
11. Once the 2FA application is obtained, the system will generate a QR code that you can scan with your 2FA application. Once the code has been scanned, your Ccoins account and your 2FA application are linked, and your application will start generating codes indicating that the link is Complete. Our system will ask you for your application’s code to finish the process. Enter the code and select [Verify and continue].
12. Once your 2FA application is linked and verified, the system will generate a series of 10 codes that you must save safely, as any of these codes allow you to regain access to your account if you lose or replace your cell phone. Once the codes are saved, select [Ok, I already saved my recovery codes].
13. A message will appear indicating that your account is now more secure. Select [Continue] to proceed to create your username.
14. Remember that your username does not have to be your real name, but you can enter it if you wish. Just keep in mind that this username cannot be changed later. Select [Save], and you’re done! You now have a Ccoins account where you can create your offers or accept an offer that interests you.

In addition to helping us operate with greater peace of mind, as it allows us to comply with the regulations of a custody-based platform, the “know your customer” (KYC) identity verification process makes it easier for us to improve the security of our market, given that it allows you to filter out malicious agents. For this reason, at Ccoins, we encourage and recommend that our users complete this process.

The verification process in Ccoins is carried out in conjunction with the MATI platform, which facilitates biometric analysis and document verification, in addition to streamlining processes in a secure way for the benefit of the user.

If you have a Ccoins account but do not remember your password, find the link, “Forget your password?”  Below is the login form.

In this section, you will find a form in which you must write the email address of your account to enable us to send you the instructions to restore it.

If, for any reason, you lose access to the email you linked in the Ccoins registry, you can make a support request so that we can help you change the access credentials. Send an email explaining your case to our Support team at [email protected]  We will request various personal information to be able to confirm that the person requesting the change of email is the true owner of the account.

Outlook

1. Login to your Outlook email and go to [Settings] – [View all Outlook settings].
2. Click [Email] – [Spam]. You will see [Safe senders and domains].
3. Click [Add] to add the official Ccoins email to the list ([email protected]). This ensures that Outlook does not move emails from Ccoins to the spam folder. Click [Save] to save the settings.

Gmail

1. Login to your Gmail account and go to [Settings] – [View all settings].
2. Go to the [Filters and blocked addresses] tab. Click [Create a new filter].
3. Copy and paste the official Ccoins email addresses into the [From] field, for example, ([email protected])
4. Click [Create filter].
5. Check the box next to [Never spam] and click [Create filter].

To change the phone number that you linked when registering for Ccoins, just login to your Ccoins account.

1. Go to [Settings] of the account and select [Verification].
2. Go to [Phone number] and select [Change].
3. A tab will open where you can select the country of the telephone code. Enter the new telephone number and enter the code of our 2FA.
4. Select [Change phone number].

To disable the 2FA (second authentication factor) that you linked when registering in Ccoins, just login to your Ccoins account.

1. Go to [Settings] of the account and select [Security].
2. Go to [Authentication application] and select [Configure].
3. A tab will open where you can choose to disable 2FA, and it will ask for the code of the second authentication factor linked at the time of registration.
4. Select [Accept].

If, for some reason, you lose access to the application of the second authentication factor that you linked in the Ccoins registry, you can make a support request so that we can help you disable access with 2FA. Send an email explaining your case to our Support team at [email protected] We will request various personal information to be able to confirm that the person requesting the unlinking of the 2FA is the true owner of the account.

To make Withdrawals (Auto Flip), login to your Ccoins account.

1. Go to [Send] located on the left side of your account.
2. Select [Auto Flip], which is the option for sending cryptocurrency, and the funds for that transfer will come out of another cryptocurrency you will select later.
3. Select the cryptocurrency you want to send.
4. Enter the wallet address that  you want to send it. Remember that the wallet address must be an address that matches the cryptocurrency you selected earlier.
5. Select the cryptocurrency for the funds. Ccoins takes care of auto converting the cryptocurrency you have and converting it into the one you want to send.
6. Select [Send].
7. When sending, the system will ask for a confirmation code that is sent to your email and a code that is generated by your 2FA application. Enter the codes and select [Confirm].
8. Once the security codes have been confirmed, the cryptocurrencies will be sent, and a summary of the transaction will be generated to allow you to verify the shipping information.

Currently, the minimum amount to exchange in Ccoins is $25 for cryptocurrency purchases and $25 for sales.