What information do I need to provide in a dispute?

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When a user opens a dispute process, it is important that the information provided to us is verifiable, comprehensible, and without alterations. Therefore, it is recommended that in each transaction carried out by a user, a record is kept. In a dispute, a detailed description of the situation must be given that describes how the process was carried out and how the other party failed. Remember that this information must be verifiable. You must also send the relevant material demonstrating that payment was made before clicking on the [Deposited] button. Once you have described the status of your dispute, you should send it and wait for the email from the dispute resolution team.

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