Can I change my username once it is created?
No, once a user registers, for security reasons, their username or pseudonym cannot be changed.
Why do I have to complete the Identity Verification to register?
In addition to helping us operate with greater peace of mind, as it allows us to comply with the regulations of a custody-based platform, the “know your customer” (KYC) identity verification process makes it easier for us to improve the security of our market, given that it allows you to filter out malicious agents. For […]
I forgot my password; how do I reset my login password?
If you have a Ccoins account but do not remember your password, find the link, “Forget your password?” Below is the login form. In this section, you will find a form in which you must write the email address of your account to enable us to send you the instructions to restore it.
Change my Ccoins account email
If, for any reason, you lose access to the email you linked in the Ccoins registry, you can make a support request so that we can help you change the access credentials. Send an email explaining your case to our Support team at support@ccoins.io We will request various personal information to be able to confirm that […]
How do I add Ccoins emails to the whitelist?
Outlook Login to your Outlook email and go to [Settings] – [View all Outlook settings]. Click [Email] – [Spam]. You will see [Safe senders and domains]. Click [Add] to add the official Ccoins email to the list (support@ccoins.io). This ensures that Outlook does not move emails from Ccoins to the spam folder. Click [Save] to […]
Change the phone number of my Ccoins account
To change the phone number that you linked when registering for Ccoins, just login to your Ccoins account. Go to [Settings] of the account and select [Verification]. Go to [Phone number] and select [Change]. A tab will open where you can select the country of the telephone code. Enter the new telephone number and enter […]
How to disable 2FA?
To disable the 2FA (second authentication factor) that you linked when registering in Ccoins, just login to your Ccoins account. Go to [Settings] of the account and select [Security]. Go to [Authentication application] and select [Configure]. A tab will open where you can choose to disable 2FA, and it will ask for the code of […]
I don’t have access to 2FA; how can I access my account?
If, for some reason, you lose access to the application of the second authentication factor that you linked in the Ccoins registry, you can make a support request so that we can help you disable access with 2FA. Send an email explaining your case to our Support team at support@ccoins.io We will request various personal information to […]
How to activate notifications by Telegram?
To activate notifications by Telegram for your P2P events, just login to your Ccoins account. Go to [Settings] of the account and select [P2P Preferences]. Select [P2P Notifications] and select [Activate Telegram]. A tab will open to link the Telegram user. Select [Activate].
How to create my predesigned messages?
To create your predesigned messages, just login to your Ccoins account. Go to [Settings] of the account and select [P2P Preferences]. Go to [Saved answer]. Select [+ New Answer], and a text editing panel will appear. Create the title of the message and the body of the message. Once the message is created, select [Save].
