What is a dispute?
Whenever you make an exchange through Ccoins, the traded cryptocurrency funds will be protected through our escrow system until their release. This will allow you to communicate with your counterpart and progress in the operation in a safe environment and will incentivize them to fulfill their obligations by giving both parties the option to open […]
When should I open a dispute?
When making an exchange, different situations arise in which inexperienced users may mark a dispute. Therefore, here, we point out some situations that merit the opening of a dispute. The exchange time limit has expired, and you have already marked it as paid, but they have not released the cryptocurrencies. The user is marked as […]
What information do I need to provide in a dispute?
When a user opens a dispute process, it is important that the information provided to us is verifiable, comprehensible, and without alterations. Therefore, it is recommended that in each transaction carried out by a user, a record is kept. In a dispute, a detailed description of the situation must be given that describes how the […]
How to open a dispute on Ccoins?
If you are in an exchange and the other party does not comply with the exchange agreement, in the exchange panel there is a [Dispute] button that will appear when the buyer has made the payment and marked it as [Paid]. We recommend reading the article: When should I open a dispute?
How to deposit or withdraw cryptocurrencies in Ccoins
Within Ccoins, you can deposit and send crypto to other wallets; we have several handy tools for our users. For one, Ccoins accepts multiple cryptocurrencies: (Bitcoin, Litecoin, Ethereum, DAI, USDC, USD) and can make conversions between them.
Receive (Standard)
To make deposits (Standard), login to your Ccoins account. Go to [Receive] located on the left side of your account. Select [Standard], which is the option for receiving the cryptocurrency sent to you without converting it to another cryptocurrency. Select the cryptocurrency that they are going to send you. A wallet address of this cryptocurrency […]
Receive (Auto Flip)
To make deposits (Auto Flip), login to your Ccoins account. Go to [Receive] located on the left side of your account. Select [Auto Flip], which is the option for receiving your preferred cryptocurrency, rather than the one they are sending. Select the cryptocurrency that they are going to send you. A wallet address of this […]
Send (Standard)
To make withdrawals (Standard), login to your Ccoins account. Go to [Send] located on the left side of your account. Select [Standard], which is the option for sending cryptocurrency, and the funds for that transfer will come out of the available cryptocurrency. Select the cryptocurrency you want to send. Enter the wallet address that you […]
Send (Auto Flip)
To make Withdrawals (Auto Flip), login to your Ccoins account. Go to [Send] located on the left side of your account. Select [Auto Flip], which is the option for sending cryptocurrency, and the funds for that transfer will come out of another cryptocurrency you will select later. Select the cryptocurrency you want to send. Enter […]
Minimum withdrawal amount and withdrawal fees in Ccoins
In Ccoins, there is a minimum withdrawal amount, meaning that if you make a withdrawal request and the amount to withdraw is too small, you will not be able to make the withdrawal. This minimum amount is generally fixed but can vary according to external factors such as network congestion, which raises the network commission […]
